T and Cs

What we need from you

*Drivers Licence including a current print out of your Drivers Record available from the DVLA website (this system has replaced the paper part of your licence)
*Security Deposit
*Signed Hire Agreement which you complete when we hand over the van.
*Document evidence of your identity (eg Drivers licence photocard and your permanent address (utility bill or bank statement which must be within the last 3 months)

What you need from us

Assurance that the vehicle is in a safe and road worthy condition
Fully Equipped as per hire agreement
Full comprehensive insurance for two named drivers
Full tank of fuel (to be returned full or else the cost of the refill will be deducted from deposit)
Unlimited Mileage
Full breakdown cover

The Terms and Conditions


Deposit & Payment
Your reservation will only be confirmed on receipt of a non refundable deposit for 25% of the hire charge and you will be sent a confirmation e mail. The balance of the hire charge, plus any optional extras requested, must be paid no less than 4 weeks before the commencement of hire. If the balance is not paid when due, Mull Campervans reserves the right to cancel the booking.
Security Deposit & Hirer's Liabilities
The hirer will be invoiced for a security deposit, which must be available as cleared funds by the day before the collection date. The normal security deposit will be £500, but may be increased on the advice of our insurers. The value of the security deposit will normally be the limit of your liability to us in the event of partial or total loss or damage to the vehicle or our equipment. However, you will be held liable for all uninsured losses, including consequential losses to Mull Campervans in the event that you have :
- Passed possession of the vehicle to a third party without our prior permission
- Been driving illegally, including driving under the influence of alcohol or drugs
- Allowed anyone to drive the vehicle who isn't named on the hire agreement
- Caused damage to the vehicle
Refund of Security Deposit
Your security deposit will be refunded in full provided that you return the vehicle :
- On time and without damage
- With a clean interior (Bertha’s toilet cassette must be emptied and cleaned and the brown water discharged or a £50 cleaning levy will be charged)
- Without loss or damage to any of the items in the van with the exception of acceptable wear and tear.
- With a full tank of fuel
We will normally refund your security deposit within 7 days from satisfactory return of our vehicle. If we need to withhold repayment for any reason we will contact you to explain why and, give our estimated time to establish the full cost of any repairs or replacements necessary. Please note that some third party insurance claims can take considerable time to resolve. We will not attempt to make any unfair or excessive deductions from your deposit, and we will not charge you for small repairs which would be considered part of normal “wear and tear”.
Drivers
There are restrictions on the following – if you fit into any of these categories please let us know and we can run it past our insurers who may require a higher excess charge.
The Insured Vehicle shall not be let out on hire to or be driven by: - 
a) Hirers under 21 or over 79 years of age unless otherwise agreed by the Insurer 
b) Hirers under 21 or over 79 years of age if vehicle is a Minibus, MPV (8 seats including driver) or 7.5 ton GVW or above. 
c) Hirers aged 21 to 22 unless a full valid United Kingdom or EU driving licence has been held for 2 years and prior authority has been given by insurers. 
d) Hirers who have not held a full valid United Kingdom or EU driving licence for 2 years.
e) Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence endorsed or suspended or more than 6 penalty points imposed. “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded. 
f) Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer. 
g) Persons engaged wholly or partly in professional entertainment or professional sports persons. 
h) Jockeys and persons connected with racing, gaming industry or press of any sort. 
i) Undergraduates and/or students under 25 years of age. 
j) Persons who, whilst driving, have been involved in more than one accident during the past 3 years. 
k) Foreign Service Personnel other than persons holding a full UK/EU licence for two years or more.
Drivers from Outside the EU
COUNTRIES IN WHICH NORMAL TERMS WILL APPLY (Driver must be within the driving warranty): Australia, Canada, New Zealand, Hong Kong (if previously held a UK licence), Southern Ireland, South Africa, USA, EU Countries( unless otherwise stated)
COUNTRIES IN WHICH AN ADDITONAL £500 EXCESS APPLIES (Driver must be within the driving warranty) Belarus, Bermuda, Bosnia, Hong Kong, Israel, Latvia, Montenegro, Russia, Serbia, Singapore, Turkey
All drivers will be required to sign a confirmation that they meet the T and C requirements in full at the time of collection. If you receive any endorsements or driving convictions between the time of booking and collection then you must inform us  immediately.
Restrictions on Use
The vehicle shall not be taken outside the Isle of Mull without authorisation of Mull Campervans.
The vehicle shall only be driven on made-up, surfaced roads. No off-road use is permitted except on official campsites, or in designated car-parking and camping areas. The hirer is responsible for checking the surface condition of all off-road areas before driving over them, and will be liable for any damage to the underside of the vehicle, however caused.
The vehicle shall not be used for towing.
The vehicle shall not be used for the carriage of goods of an explosive, dangerous or hazardous nature or for the carriage of goods or passengers for hire and reward or any other form of profit or remuneration.
Collection and Return
We CAN be flexible! Let us know what times and dates suit you. We will at all times try to adjust pick-up and drop-off dates and times to suit your itinerary, subject to availability. Collection and drop off times are Monday to Friday,  unless otherwise arranged. The latest the vans can be returned is 12 noon and the earliest they can be collected depends on availability, but generally around 2pm. Please note that if you miss your ferry and your collection time, there is a chance you may need to wait until another suitable collection time can be arranged, generally no longer than a couple of hours.
Hirers are required to allow 1 hour both on pick-up and again on return, for inspection of the vehicle, paperwork completion, and handover  demonstrations. Each driver must present original documents at the time of pick-up to prove their :
- Personal Identity - recognised photo ID which can be the photocard of a driving licence or passport, hirers from outwith the EU are required to show their passport.
- Permanent Address: utility bill or bank statement less than 3 months old.
- Authorisation to drive – UK driving licence or EU/foreign licence with English translation. For UK licence holders we require a print out of your drivers record available online.
Mull Campervans reserve the right to cancel the hire if at the time of collection the nominated drivers' Licences are invalid, their proofs of ID are not in accordance with the terms and conditions, or if the security deposit is not available as cleared funds. In these circumstances all monies paid by the hirer (except the refundable security deposit) will be forfeited to Mull Campervans.
Cancellation and Vehicle Availability
In the event of cancellation more than 4 weeks prior to the start of the hire, the non refundable deposit will be retained by us but you will not be liable for any further costs. We are not under any obligation to transfer deposits to alternative booking dates, but will endeavour to do so where possible. Within 4 weeks of the hire commencement date, the full hire charge will be payable. Please take out personal holiday insurance so that you are covered in the event of late cancellation.
If due to circumstances beyond our control the vehicle booked is not available, we reserve the right to offer a suitable alternative. If we cannot source a suitable alternative vehicle, then the liabilities of Mull Campervans will be limited to the refund of any monies paid for the hire only, and we will make all efforts to find replacement accommodation.  In winter, we also reserve the right to delay or cancel your booking if in our view the weather would make it unsafe to drive the campervan on untreated roads.
 Motoring Offences
The hirer is responsible for any motoring offences and any subsequent fines or penalties incurred during their hire period.
Vehicle Condition
The hirer will be responsible for daily checks on the condition of the vehicle including tyre condition and inflation.  Any abnormalities must be reported immediately to Mull Campervans.  Under no circumstances must any repairs be made by the hirer. The vehicle must not be driven if any warning lights are displayed on the dashboard.
Windscreen And Tyres
The hirer is responsible for any damage to windscreens and windows, and punctures or other damage to tyres during the period of the hire. Where possible these should be repaired or replaced as appropriate on a like for like basis, and paid for by you at the time. You should contact us to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages which have to be repaired following your return.
 Fuel
The vehicle will be issued with a full tank of fuel, and must be returned in the same state.  If the tank is not full on return you will be charged a refuelling fee.  The hirer is also responsible for reimbursement of damages to Mull Campervans should the wrong fuel be used in the vehicle.
 Mileage Limits
We offer Unlimited Mileage
 Insurance & Legal Requirements
Comprehensive insurance is included in the hire charge. Hirers are advised to arrange their own personal effects and travel insurance. The vehicle is only insured for the hire period and therefore the driving of the vehicle after the expiry of the contract period may result in the driver committing a traffic offence. Furthermore the hirer is entirely responsible for any accidental damage, injury and consequential loss after the expiry of the hire period.
The hirer, or other named drivers, are responsible for complying with all legal requirements in the UK. In particular please note that all passengers must wear seatbelts when travelling in the vehicle, and small children must be supplied with either a child car seat, or booster seat if necessary which can be hired from us.
Breakdowns
In the event of a breakdown or accident, recovery services are at the disposal of the hirer. Instructions for replacements, at a cost not exceeding £50 may be given by the hirer, who will be reimbursed on the production of receipted invoices.  Reimbursement will not be made where the repair is the responsibility of the hirer, including any damage to windscreen or tyres. Prior authorisation must be obtained in respect of any repairs/replacements in excess of £50. Mull Campervans is not responsible for hotel or any other consequential expenses subsequent to a breakdown, but will refund the hire charges for any complete days loss of use of the vehicle. Every effort is made to ensure that the vehicle is in a safe and roadworthy condition before it leaves our company premises, but Mull Campervans shall be under no liability for third party claims or damages in connection with, or subsequent upon, any accident or breakdown. However, of course we will always endeavour to help you should this scenario arise and as accommodation providers, may be able to offer accommodation should it be available.
Accidents
In the event of an accident involving the campervan a complete accident report must be made out and handed to Mull Campervans at the time of termination of the hire. Please make sure you obtain names and addresses and vehicle information of all third parties and their insurance details. Also any witnesses details if applicable. A sketch of the accident and photos of the scene and damaged vehicles may be helpful. You should not discuss or admit liability with anyone. All accidents or damage must be reported to Mull Campervans as soon as possible.
There is an admin charge of £50 for hirers who are claiming for any accident on their own insurance when paperwork from Mull Camper Vans is required.
Smoking Policy
There is absolutely no smoking in the campervan at any time, and the hirer is responsible for reimbursement of cleaning or repairs to the vehicle due to any smoke contamination or heat damage.
Pet Policy
Pets and other animals are not permitted in our campervans, unless prior permission has been granted from Mull Camper Vans. Dogs £10 max 1.
Disclaimer
We take every effort to make our website and specifications as accurate as possible. However, we do not accept any liability if the actual vehicle and equipment varies slightly from the features and descriptions on the website. Mull Campervans reserves the right to vary rates and conditions of hire and to refuse to hire to any person without giving a reason.