Frequently Asked Questions
Q: So how does it work? A: You park your car in Oban, get the ferry to Mull as a foot passenger and we meet you at the ferry port Craignure and hand over the Van. Or you can bring your car over on the ferry (prebooking necessary) and park your car in the car park at Craignure.
Q: Where should I park my car in Oban? A: You can find a space on Gallanach Road near the ferry terminal. or you can securely park at Hazelbank Motors near Tescos who are offering Mull Camper Van customers a discounted rate of £5 per day for 3+days or £30 for the week. CCTV and everything!
Q: What do I need? A: Very little! Just your clothes, towels and personal items. All bedding, crockery, pots, cleaning items, sponge, t-towels, bin bag, camping chairs, tent and mattresses are provided in the Van. The vans are compact so the less you bring, the more space you will have! For Bertha we provide all bedding, sheets and duvet covers. For the Bongo we provide sleeping bags and pillows and pillow cases, if you require a duvet instead or aswell please let us know and BYO sheets and duvet cover (Bongo only).
Q: Where should I buy my food? A: We recommend stocking up at the ferry port Craignure Spar. There are food shops in Fionnphort, Bunessan, Salen, Craignure, Dervaig and a relatively large Co-op in Tobermory.
Q: Where should I go? A: Check out the Campsites and Wild Camping spots HERE and a suggested tour HERE
Q: How many does the Bongo Van sleep? A: There are seat belts for 4 and there are 2 'double' berths, but bear in mind a double berth is only a bit wider than a single bed and the roof space is small so best suited to small children! Cosy! The measurements of each van can be found on their individual pages. Ideal for 2 or 2 plus a small child.
Q: How many does Bertha sleep? A: 6, 2 in the overcab double, 2 in fixed bunks at the back and 2 small people in the kitchen table space
Q: Do you take pets? A: By arrangement! One dog per van @£10 and please ensure the van is de dogged prior to return.
Q: What do I need to hire the Van? A: You need to be between 21 and 79 years of age, have had a driving licence for at least 2 years and have no convictions. See terms here. You need to pay a refundable deposit of £500, and bring photo ID, your drivers licence, a print out of your Drivers Record (UK drivers only) which can be found on the DVLA website, and address ID eg. a utility bill. If you are outwith these ages please contact us and we will run it by our insurers. Chances are they will be fine with it but we do need to inform them and they sometimes request a higher security deposit.
Q: Can I hire your vans if I don't have a UK licence? Yes! If you have a licence from Australia, Canada, New Zealand,
Hong Kong (if previously held a UK licence), Southern Ireland, South Africa, USA, EU Countries( unless otherwise stated) and can provde the required paperwork (including your passport if you are not from the UK) and a £500 security deposit. If you are from the following countries: Belarus, Bermuda, Bosnia, Hong Kong, Israel, Latvia, Montenegro, Russia, Serbia, Singapore, Turkey, an additional £500 security deposit is required. If you are from any countries not listed please ask and we will run it by the insurers.
Q: What is the security deposit? A: This is a refundable damage deposit. Should you have a bump the max you would ever pay would be the amount of your security deposit. Our deposit is £500 and this must be paid by credit card 7 days before your hire. We return it within 7 days of the end of your hire. Any damage caused by you to the van is paid for out of your security deposit. It is standard fare for hiring Campervans and highly unlikely to be needed so long as you look after your van!
Q: How do I pay? A: We recommend you do an online bank transfer, as it is free! Or you can now book online using our secure payment system. We also take paypal.
Q; Where can we buy diesel/petrol for the van? A: The van is supplied with a full tank of diesel (Bertha) petrol (Bongo) which should last you most of your trip. There are petrol stations in Craignure, Bunessan, Salen and Tobermory. We require the van to be returned with a full tank of diesel/petrol - if you don't have time to fill up we will do it for you and subtract the amount from your security deposit.
Q: What happens if we break down? A: You have AA Roadside services. The number is in the passenger glove compartment. We will endeavour to replace the van should it not be fixable and find you alternative accommodation but cannot guarantee anything especially in the busy season. We also reserve the right to cancel any booking should the van become unfit for hire.
Q: When are the vans available to hire? A: March through to October, Bertha all year round.
Q: Can we Wild Camp on Mull? We recommend you use one of the many wonderful Campsites on the Island, but Wild Camping is accepted so long as you park up in an appropriate place, not camping in enclosed fields of crops or farms animals and by keeping well away from buildings, roads or historic structures. If you wish to camp close to a house or building, seek the owner’s permission. Leave no trace by taking away all your litter, removing all traces of your pitch, not causing any pollution. Our vans are not 4 wheel drive so please restrict your parking up to hard ground only otherwise you will get stuck! We can offer you a Chemi loo if you intend to Wild Camp but your best option is to buy yourself a Bog in a Bag and dispose of your waste appropriately. All the Campsites offer Chemical disposal facilities, toilets and showers for a fee of on average half the overnight camping fee. Fidden farm only charge £8 PP to camp and don't reduce the fee to use the disposal facilities, showers etc. We highly recommend you camp overnight there, it is stunning! Crannish also offer Phone Charging along with showers and toilets etc. All our Campsites on Mull are very well worth overnighting at.
Q: Can we take the van off island? A: Yes, there are lots of amazing places to visit on the West Coast of Scotland and Mull is a great place to start and end your journey but please let us know before you go.
Q: How do we get to Mull? A: Mull is served by 3 ferries. From Oban, Lochaline and Kilchoan. If you are taking a vehicle on the Oban ferry you need to book in advance www.calmac.co.uk
Q: Sounds GREAT! How can I book? A: BOOK HERE!
Q: Where should I park my car in Oban? A: You can find a space on Gallanach Road near the ferry terminal. or you can securely park at Hazelbank Motors near Tescos who are offering Mull Camper Van customers a discounted rate of £5 per day for 3+days or £30 for the week. CCTV and everything!
Q: What do I need? A: Very little! Just your clothes, towels and personal items. All bedding, crockery, pots, cleaning items, sponge, t-towels, bin bag, camping chairs, tent and mattresses are provided in the Van. The vans are compact so the less you bring, the more space you will have! For Bertha we provide all bedding, sheets and duvet covers. For the Bongo we provide sleeping bags and pillows and pillow cases, if you require a duvet instead or aswell please let us know and BYO sheets and duvet cover (Bongo only).
Q: Where should I buy my food? A: We recommend stocking up at the ferry port Craignure Spar. There are food shops in Fionnphort, Bunessan, Salen, Craignure, Dervaig and a relatively large Co-op in Tobermory.
Q: Where should I go? A: Check out the Campsites and Wild Camping spots HERE and a suggested tour HERE
Q: How many does the Bongo Van sleep? A: There are seat belts for 4 and there are 2 'double' berths, but bear in mind a double berth is only a bit wider than a single bed and the roof space is small so best suited to small children! Cosy! The measurements of each van can be found on their individual pages. Ideal for 2 or 2 plus a small child.
Q: How many does Bertha sleep? A: 6, 2 in the overcab double, 2 in fixed bunks at the back and 2 small people in the kitchen table space
Q: Do you take pets? A: By arrangement! One dog per van @£10 and please ensure the van is de dogged prior to return.
Q: What do I need to hire the Van? A: You need to be between 21 and 79 years of age, have had a driving licence for at least 2 years and have no convictions. See terms here. You need to pay a refundable deposit of £500, and bring photo ID, your drivers licence, a print out of your Drivers Record (UK drivers only) which can be found on the DVLA website, and address ID eg. a utility bill. If you are outwith these ages please contact us and we will run it by our insurers. Chances are they will be fine with it but we do need to inform them and they sometimes request a higher security deposit.
Q: Can I hire your vans if I don't have a UK licence? Yes! If you have a licence from Australia, Canada, New Zealand,
Hong Kong (if previously held a UK licence), Southern Ireland, South Africa, USA, EU Countries( unless otherwise stated) and can provde the required paperwork (including your passport if you are not from the UK) and a £500 security deposit. If you are from the following countries: Belarus, Bermuda, Bosnia, Hong Kong, Israel, Latvia, Montenegro, Russia, Serbia, Singapore, Turkey, an additional £500 security deposit is required. If you are from any countries not listed please ask and we will run it by the insurers.
Q: What is the security deposit? A: This is a refundable damage deposit. Should you have a bump the max you would ever pay would be the amount of your security deposit. Our deposit is £500 and this must be paid by credit card 7 days before your hire. We return it within 7 days of the end of your hire. Any damage caused by you to the van is paid for out of your security deposit. It is standard fare for hiring Campervans and highly unlikely to be needed so long as you look after your van!
Q: How do I pay? A: We recommend you do an online bank transfer, as it is free! Or you can now book online using our secure payment system. We also take paypal.
Q; Where can we buy diesel/petrol for the van? A: The van is supplied with a full tank of diesel (Bertha) petrol (Bongo) which should last you most of your trip. There are petrol stations in Craignure, Bunessan, Salen and Tobermory. We require the van to be returned with a full tank of diesel/petrol - if you don't have time to fill up we will do it for you and subtract the amount from your security deposit.
Q: What happens if we break down? A: You have AA Roadside services. The number is in the passenger glove compartment. We will endeavour to replace the van should it not be fixable and find you alternative accommodation but cannot guarantee anything especially in the busy season. We also reserve the right to cancel any booking should the van become unfit for hire.
Q: When are the vans available to hire? A: March through to October, Bertha all year round.
Q: Can we Wild Camp on Mull? We recommend you use one of the many wonderful Campsites on the Island, but Wild Camping is accepted so long as you park up in an appropriate place, not camping in enclosed fields of crops or farms animals and by keeping well away from buildings, roads or historic structures. If you wish to camp close to a house or building, seek the owner’s permission. Leave no trace by taking away all your litter, removing all traces of your pitch, not causing any pollution. Our vans are not 4 wheel drive so please restrict your parking up to hard ground only otherwise you will get stuck! We can offer you a Chemi loo if you intend to Wild Camp but your best option is to buy yourself a Bog in a Bag and dispose of your waste appropriately. All the Campsites offer Chemical disposal facilities, toilets and showers for a fee of on average half the overnight camping fee. Fidden farm only charge £8 PP to camp and don't reduce the fee to use the disposal facilities, showers etc. We highly recommend you camp overnight there, it is stunning! Crannish also offer Phone Charging along with showers and toilets etc. All our Campsites on Mull are very well worth overnighting at.
Q: Can we take the van off island? A: Yes, there are lots of amazing places to visit on the West Coast of Scotland and Mull is a great place to start and end your journey but please let us know before you go.
Q: How do we get to Mull? A: Mull is served by 3 ferries. From Oban, Lochaline and Kilchoan. If you are taking a vehicle on the Oban ferry you need to book in advance www.calmac.co.uk
Q: Sounds GREAT! How can I book? A: BOOK HERE!
